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We work only with well known companies in terms of delivery and payment solutions. Our payment options are safe and proven. Our partners in these cases include Poste Italiane, VISA, Mastercard, Diners Club, UniCredit Banca, SEB Bank, Euroline (3D Secure) and PayPal.
For international customers following payment options are available to choose:
Make payment by card issued by VISA, Master Card and Diners Club
Make payment by Paypal directly online.
Paying by card
You can pay by card issued by VISA, MasterCard and Diners Club. When you choose to pay by card, you must give the card number, card validity and the CVC code which can be found on the back of you credit card.
Prices
All prices shown include 21% VAT. We reserve the right to any "type errors" which can occur. We reserve the right to change our prices to the corresponding rate. The exchange rate to foreign currencies is updated automaticly every day. For charges for shipping see heading Shipping Rates.
Return policy
We have 30 days right to return policy after the package is received. You have the right to open the packaging to examine the art, but it must be "unused" for us to accept the return. Our art must be returned in original packaging. We pay back the price you paid for the products, but you as the customer is responsible for the shipping costs. Please contact us prior to returning the art.
The return should be sent to:
Arte Limited
Via Colle del Vento 15
65020 Alanno (PE)
Italy
Please contact our customer service for questions regarding returns of products.
Complaints
If something is wrong with your product or delivery please contact us at Arte Limited as soon as possible. Claims must be made within 5 days after you received the package. We stand for all shipping costs for approved claims. We at Arte Limited follows the European Union recommendations in international trade.
Please contact our customer service team for more information about the complaint about a product.
Delivery Time
Normally we deliver your art in 5-10 days after we received your order. If there is another and longer delivery on a specific item, its the amount of working days specified on the product which is correct. If the unlikely event of delay with delivering your product we will contact you in time by either phone or email.
Unclaimed Packages
We reserve the right to charge you the cost of shipping, handling costs and so on if you do not pick up your package at your local station.
Shipping rates
We deliver our art world wide! No mather where you live, we will off course ship our art right to your door step.
The shipping cost for each country will be added to your order at checkout when you select your home country for delivery. It varies from € 9-26, depends on how far away from Italy you are living, and how big artwork you are ordering. We are trying as hard as we can to minimize the shipping-cost for you. Dont hesitate to contact us regarding shipping questions. Please ask us anything! You can contact our customer service team for questions, please e-mail us to info@artelimited.com.
Order Confirmation
Once we receive your order we will send you a confirmation e-mail with information about your order. Check your order confirmation that everything is correct, if there would be any questions please contact our customer service team by telephone or e-mail. Then make sure to have your order number or customer number ready so we in the simplest way can help you with the matter.
Minimum Age
The minimum age to buy our art is 18. Are you under 18 it require parent's approval. However, we have no automated systems that are eliminating purchases by minors, but would it cause problems with this case we have 30 day return policy. Contact us so we can make repurchases on the order and cancel the minor's account with us.
Privacy Policy
In connection with registration in our customer database, and when ordering our art you agree that we will record and store your personal information in our database. We take care of your personal information and it will not end up with a third party. If you want to cancel or correct your personal information with us, please contact our customer service by phone or email. We at Arte Limited following the Privacy Act.
About cookies
This site uses cookies. A cookie is a small text file stored on your computer and contains information. There are two types of cookies. The first saves a file permanently on your computer. The second type of cookie called a session cookie. While you are surfing on a website, the cookies are sent between your computer and the server to access information, such as login name you use. Session cookies are not stored on your computer, but disappear when you close your browser. Your browser must accept cookies, otherwise you will not be able to add products to your shopping cart. How to set up the use of cookies depends on which browser you use. If you have any problems, please contact our customer service team.
Customer Service
For further questions you are always welcome to contact our customer service team. Phone hours and other details can be found on our customer service page, please click here to get there.
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